Last updated: May 14, 2026
These Terms of Service (the "Terms") form a binding legal agreement between you and Candyll. Please read them carefully. By using Candyll you accept these Terms in full. If you do not agree, do not use Candyll.
"Candyll", "we", "us", or "our" refers to the operator of the Candyll website at candyll.com, the Candyll mobile application, and any related services (collectively, the "Service" or "Platform"). Candyll is operated from British Columbia, Canada.
By creating an account, accessing the Service, or using any feature of the Platform, you ("you", "User", "Customer", or, where applicable, "Merchant") agree to be bound by these Terms, our Privacy Policy, and any additional rules, guidelines, or policies we publish (collectively with these Terms, the "Agreement"). The Agreement governs your use of the Service to the fullest extent permitted by applicable law.
Candyll is a marketplace and listing service only. We are an intermediary technology platform that allows Merchants to publish Deals and Customers to discover and reserve them. We do not sell, prepare, manufacture, package, deliver, perform, or otherwise provide any of the goods, services, or experiences listed on the Platform. Every Transaction is a direct contract between the Customer and the Merchant. Candyll is not a party to, and has no obligations under, any such Transaction.
Without limiting the foregoing, Candyll is not: (a) a retailer, reseller, wholesaler, distributor, importer, manufacturer, or producer of any product; (b) a restaurant, food establishment, food handler, food preparer, or food service provider; (c) a service provider, professional, practitioner, instructor, or contractor of any kind; (d) a payment processor, money services business, escrow agent, or financial institution; (e) a delivery service, courier, or logistics provider; (f) an employer, agent, partner, joint venturer, or franchisor of any Merchant; or (g) responsible for the licensing, permitting, certification, insurance, or regulatory compliance of any Merchant.
All representations, warranties, and obligations relating to a Deal — including but not limited to quality, fitness for purpose, authenticity, safety, freshness, ingredients, allergens, labeling, availability, pricing accuracy, scheduling, performance, and fulfilment — are made and owed solely by the Merchant. If you have a complaint about a Deal, you must direct it to the Merchant.
You must be at least 16 years old to create a Customer account and at least the age of majority in your province or territory of residence to operate a Merchant account. By using the Service you represent and warrant that: (a) you meet these age requirements; (b) you have the legal capacity to enter into a binding contract; (c) you are not barred from using the Service under any applicable law; and (d) the information you provide is accurate, current, and complete. Certain product categories may be subject to additional age requirements (for example, alcohol or other age-restricted products, where permitted). It is your responsibility, and the Merchant's responsibility, to ensure compliance with those requirements.
You are solely responsible for safeguarding your account credentials and for any activity that occurs under your account, whether or not authorized by you. You agree to notify us immediately at security@candyll.com of any unauthorized access. We are not liable for any loss arising from your failure to maintain the confidentiality of your credentials. We may suspend, restrict, or terminate any account at any time, with or without notice, for any reason, including but not limited to suspected fraud, breach of these Terms, low trust score, chargeback abuse, or risk to other Users or Merchants.
Payment for Deals is collected by the Merchant at the time of pickup, performance, or otherwise as set out in the Deal. Candyll does not currently process payments between Customers and Merchants and is not a payment processor, money services business, or financial institution.
All taxes, including GST, PST, and any other applicable sales, excise, or service taxes, are the responsibility of the Merchant to collect, report, and remit in accordance with applicable law. The Merchant is responsible for issuing receipts and tax documentation to Customers.
Refunds, exchanges, store credits, partial refunds, and any other adjustments are issued solely by the Merchant in accordance with the Merchant's posted policy and applicable consumer protection law. Candyll does not issue refunds for Deals.
Merchants are independent businesses, not employees, agents, or partners of Candyll. By listing a Deal you represent and warrant that:
We may suspend, remove, or terminate any Merchant or Deal at any time, with or without notice, in our sole discretion.
We use a trust score and similar reputation signals to assess User reliability. No-shows, late cancellations, chargebacks, abusive conduct, fake reviews, and other policy violations may reduce your score, restrict your access to certain Deals, or result in suspension. We make no warranties about the accuracy of trust scores and may modify the algorithm at any time without notice.
You retain ownership of Content you submit, but you grant Candyll a non-exclusive, worldwide, royalty-free, perpetual, irrevocable, sublicensable, and transferable licence to host, store, reproduce, modify, create derivative works of, publicly display, publicly perform, distribute, translate, and otherwise use your Content for the purpose of operating, promoting, and improving the Platform and our services.
You represent and warrant that your Content does not infringe any third-party rights and that you have all necessary rights and consents to grant the licence in this Section. You are solely responsible for your Content and for any consequences of posting it.
Candyll does not pre-screen Content and is not responsible for Content posted by Users or Merchants. We may, but are not obligated to, remove or refuse Content at any time, in our sole discretion, for any reason or for no reason.
Reviews must reflect genuine first-hand experience. We prohibit fake reviews, paid reviews, retaliatory reviews, and reviews that contain personal information, threats, hate speech, or unlawful content. We may remove reviews that violate these standards. Merchants may not condition refunds, discounts, or service on review removal or favourable ratings. Reviews reflect the opinions of the reviewer alone and not those of Candyll.
You agree not to:
The Platform, including all software, design, text, graphics, logos, icons, trademarks, layouts, and trade dress, is owned by Candyll or its licensors and is protected by Canadian and international intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal, non-commercial purposes in accordance with these Terms. No other rights are granted, by implication or otherwise. "Candyll" and our logo are trademarks of Candyll.
The Platform may include links to or integrations with third-party services (such as map providers, email providers, hosting providers, analytics, and authentication providers). We do not control these services and are not responsible for their content, practices, availability, or terms. Your use of any third-party service is at your own risk and governed by that third party's terms.
Our collection, use, and disclosure of personal information is described in our Privacy Policy, which is incorporated into these Terms by reference. By using the Service you consent to the collection and use of your information as described there.
The platform and all content, deals, merchants, listings, and services available through it are provided on an "as is" and "as available" basis, with all faults and without warranty of any kind, whether express, implied, statutory, or otherwise.
To the maximum extent permitted by applicable law, candyll disclaims all warranties, including, without limitation, implied warranties of merchantability, fitness for a particular purpose, quality, durability, title, non-infringement, accuracy, completeness, freedom from viruses or defects, uninterrupted or error-free operation, and any warranty arising from course of dealing or usage of trade. candyll does not warrant that any merchant is reputable, qualified, licensed, insured, solvent, or compliant with any law. candyll does not warrant that any deal will be confirmed, fulfilled, safe, accurate, of any particular quality, free from allergens or contaminants, or as described.
Some jurisdictions do not allow the exclusion of certain warranties. In those jurisdictions, the foregoing exclusions apply to the maximum extent permitted by law.
To the maximum extent permitted by applicable law, in no event shall candyll, its officers, directors, employees, contractors, affiliates, agents, or licensors be liable to you for any indirect, incidental, special, exemplary, punitive, or consequential damages, including but not limited to lost profits, lost revenue, lost data, loss of goodwill, business interruption, personal injury, illness, food-borne illness, allergic reactions, emotional distress, or any other damages of any kind arising out of or relating to: (a) your use of, or inability to use, the platform; (b) any deal, merchant, transaction, or interaction between users; (c) any goods, services, food, products, or experiences provided or to be provided by a merchant; (d) any content; (e) any unauthorized access to or alteration of your account or data; or (f) any other matter relating to the platform — whether based on contract, tort (including negligence), strict liability, statute, or any other legal theory, and whether or not candyll has been advised of the possibility of such damages.
In no event shall candyll's total aggregate liability to you, for any and all claims arising out of or relating to the platform or these terms, exceed the greater of (i) the total fees you have paid to candyll (not to a merchant) in the twelve (12) months preceding the event giving rise to the claim, or (ii) one hundred canadian dollars (cad $100).
Nothing in these Terms limits or excludes liability for fraud, gross negligence, wilful misconduct, or any other liability that cannot be excluded under applicable law (including non-waivable consumer protection rights under the BC Business Practices and Consumer Protection Act).
You agree to defend, indemnify, and hold harmless Candyll, its officers, directors, employees, contractors, affiliates, agents, and licensors from and against any and all claims, demands, actions, suits, proceedings, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or relating to: (a) your use or misuse of the Platform; (b) your breach of these Terms or of any applicable law; (c) your Content; (d) any Transaction or dispute between you and a Merchant or Customer; (e) for Merchants, any Deal you list or fulfil and any tax, regulatory, or licensing failure; and (f) any allegation that your Content or activity infringes the rights of a third party. We reserve the right, at our own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, in which case you will cooperate with us.
We may suspend, restrict, or terminate your access to the Platform at any time, with or without notice, in our sole discretion, including for breach of these Terms. You may stop using the Platform and delete your account at any time through account settings. Sections that by their nature should survive termination — including Sections 3, 11, 14, 17, 18, 19, 21, 22, and 23 — will survive.
These Terms and any dispute arising out of or relating to them or the Platform are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable in that Province, without regard to conflict-of-laws principles. Subject to Section 22 (Dispute Resolution), the parties submit to the exclusive jurisdiction of the courts located in Vancouver, British Columbia.
Informal resolution first. Before filing any formal claim, you agree to contact us at support@candyll.com and attempt in good faith to resolve the dispute for at least thirty (30) days.
Arbitration. If the dispute is not resolved informally, you and Candyll agree to resolve the dispute by confidential binding arbitration in Vancouver, British Columbia, administered by a single arbitrator under the rules of the British Columbia International Commercial Arbitration Centre (BCICAC) or another recognized Canadian arbitral body that we mutually select. Judgment on the award may be entered in any court having jurisdiction.
Carve-outs. The arbitration requirement does not apply to: (a) claims that may be brought in small-claims court of British Columbia and remain in that court; (b) injunctive or other equitable relief to prevent infringement of intellectual property rights; or (c) any right that cannot be waived under applicable law.
Class-action waiver. To the maximum extent permitted by law, you and candyll agree that each may bring claims against the other only in your or its individual capacity and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. If this class-action waiver is held unenforceable, then the entirety of this section 22 shall be deemed void, but the rest of these terms shall remain in effect.
To the maximum extent permitted by applicable law, any claim or cause of action arising out of or relating to the Platform or these Terms must be filed within one (1) year after the claim or cause of action arose, or be permanently barred. This does not shorten any non-waivable statutory limitation period under the BC Limitation Act.
We are not liable for any failure or delay in performance caused by events beyond our reasonable control, including acts of God, war, terrorism, civil unrest, pandemic, government action, labour disputes, power or internet failures, third-party service outages, or natural disasters.
You consent to receive transactional communications from us by email, push notification, or in-app message, including authentication codes, reservation confirmations, reminders, trust score updates, and policy changes. Where required by Canada's Anti-Spam Legislation (CASL), commercial electronic messages will include an unsubscribe mechanism. Legal notices to you may be given by posting on the Platform or by sending an email to the address on file. Legal notices to us must be sent to legal@candyll.com.
We may modify or discontinue the Service, or any part of it, at any time, with or without notice. We may also update these Terms from time to time. If we make material changes, we will provide reasonable notice (for example, by email or in-app notice) before the changes take effect. Your continued use of the Platform after the effective date of the revised Terms constitutes your acceptance of the changes. If you do not agree to the revised Terms, you must stop using the Platform.
You may not assign or transfer these Terms or any rights under them without our prior written consent. We may assign or transfer these Terms, in whole or in part, without restriction, including in connection with a merger, acquisition, financing, or sale of assets.
If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force, and the invalid provision will be modified only to the extent necessary to make it enforceable. Our failure to enforce any right or provision is not a waiver of that right or provision. These Terms, together with the Privacy Policy and any other policies we publish, are the entire agreement between you and Candyll regarding the Platform and supersede any prior agreements.
The English version of these Terms is the controlling version. Any Korean or other translation is provided for convenience only. In the event of a conflict between the English and any translated version, the English version prevails.
본 약관의 한국어 번역본이 제공되는 경우 이는 편의를 위한 것이며, 영문본이 우선 적용됩니다.
General questions: support@candyll.com
Legal notices: legal@candyll.com
Security issues: security@candyll.com
Privacy requests: privacy@candyll.com
This document is a Terms of Service for an online marketplace. It does not constitute legal advice. Before relying on it in a live production setting, have it reviewed by a British Columbia lawyer familiar with consumer protection, e-commerce, and arbitration law.